Retailers, Resellers and Distributors are excluded from this promotion. The offer has no cash value, is not applicable for any prior purchases and may not be available in all regions of the world. Western Digital reserves the right to change or discontinue this offer at any time without notice.
This promotion is valid between October 6, - October 20, Use: 25OFF at checkout. Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal. Once the installation is complete you will see your Windows desktop extended to the additional monitor s. Note: Do not physically connect the laptop docking station to your computer until instructed to Step 7. Note: Installation might take several seconds to complete.
During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors. If a system has updated to macOS Please see the DisplayLink site for a driver download workaround. Computers running macOS Catalina Connecting to a DisplayLink-powered Product may cause the Display s to output a blank screen.
If you experience this problem, follow these steps:. When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:.
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup. Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists.
Ideally, you should test a component that you know works in another setup. When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:.
If the device is listed with an error, reinstall the drivers following the instructions on the website. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters.
It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. For more information about testing the USB peripherals and the laptop docking station, visit www.
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program s that were impacted. To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application s or operating system that you are running.
Internet Explorer 9 and later Note: Earlier versions of Internet Explorer do not use hardware acceleration. You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications. Where to buy StarTech. Description Applications Partner Numbers. Applications Perfect for laptops in business, government, finance, and sales environments Ideal for working with graphics or data-intensive applications on your laptop.
Partner Numbers Tech Data A. Distributing, Inc. Compatibility Specifications Certifications. Note USB 3. Requires driver installation. Please contact StarTech.
Certifications View downloadable documentation. Add to cart. Talk to an Advisor We are always ready to assist you with any questions you may have. Live Chat opens in new window. FAQs Compliance and safety. Product Support. To allow the software, follow these steps after you've completed installation on your Mac: Open System Preferences.
Click the Allow button near the bottom of the General tab. Yes No. Download the latest drivers from the StarTech. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink. Select the appropriate folder for your operating system.
Right-click Setup. Right-click the NIC that you would like to disable and select Disable. Windows 8 Click Network and Sharing Center. Windows 7 Click Network and Internet. On the left, click Manage network connections. My monitors are flickering when used through my MST hub. Play video. In order to change your monitor's refresh rate, complete the following: Right-click anywhere on your desktop. Click Screen resolution or Display settings. At the top of the screen, select the monitor that you want to change the refresh rate for.
Click Advanced settings or Display adapter properties. On the Monitor tab, click the Screen refresh rate drop-down list. Note: This step may vary depending on your operating system and graphics card. Some or all of my monitors are not waking up after my computer or tablet comes back from Sleep mode. To disable sleep on a computer running a version of Windows, complete the following: Open Control Panel. Click Power Options. Click Change plan settings for the plan in use. Click Save Changes. Everything is hooked up but nothing is working.
What should I do? You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video source Video destination Laptop docking station USB peripherals Ethernet connection To test your setup components, try the following: Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. Check to see if the monitor is being detected by Windows.
Why is my laptop not charging using Power Delivery when connected to this device? For more information about Power Delivery, refer to the manufacturer of your hardware. How do I resolve this issue? How do I arrange extended displays on Windows 10? To arrange extended displays on Windows 10, complete the following. Drag and drop each display accordingly to the physical layout on your desk.
In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. Click About This Mac. Click More Info or System Report. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error.
For example, a network card would be under Ethernet Cards. What is an MST hub, and how can I tell if it will work in my setup? There are a few other important things to note. Video cards can technically support DP1. Will this MST hub allow me to get around my video card's maximum number of displays? Can I use this laptop docking station to charge my laptop? Yes, you can use this laptop docking station to charge a laptop computer. What is USB-C? Bi-directional power delivery up to W, if both the USB host connection and the device support it.
Alternate modes, which deliver different types of data at different speeds. The USB-C cable. The USB-C device for example, a hard drive docking station. Safety Measures If product has an exposed circuit board, do not touch the product under power. Community Videos. Featured Products. Backup Plus Portable. Ultra Touch HDD. Expansion Portable. Expansion Desk.
One Touch SSD. Ultra Touch SSD. Backup Plus Hub. Lenovo's is a repackage of something months behind. Do you have a solution? I don't need busy work without stating the why's of doing something. I appreciate your help but more helpful would be something along the lines of "we tested this in our tech lab and it works with W11".
Do you have a solution yet? Throwing darts asking someone to install an older driver manually install something doesn't make the customer go away.
Do something to help. View All. Additional terms governing the Ideation Program are included in the Ideation Terms and may be found here. Lenovo is committed to environmental leadership from operations to product design and recycling solutions.
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